asked
A company that I had paid to remotely clean my computer called and offered to return my money since I had not used their service. They instructed me to give them remote access again to download a form for my refund. Reluctantly, I let them do that and after filling out the form, they said they were depositing the $329 in my checking account. I informed them they had deposited $3,290 and they said they made a terrible mistake and instructed me to wire $2500 to a name in NYC. I was sure this was a scam and hung up and shut down the computer. When I called the bank, they informed me they had transferred $3290 from my savings account to my checking account. This confirms it was a scam and the bank closed down online banking capability. JustAnswer's legal adviser said to go to one of JustAnswer's computer techs and get instructions on debugging my computer and changing all my passwords and pin numbers. Can you give me guidance? The computer in question has been shut down for now. It has AVG antivirus and I know how to clean footprints using AOL. (That resets all cookies.)
October 2nd, 2024
My M675 laptop has worked flawlessly for 5 years, but the screen will not come on now. The fans are whirring, but I don't hear the other sounds indicating that the system is trying to come up. My battery lights yellow @ 20% & green @ 40%, but nothing on the screen. I recently installed iTunes and experienced a power outage during a CD transfer. Since then, the laptop has only briefly come back up once. No other changes I can think of, and I am running Windows XP. What could be the issue and what can I do to troubleshoot it?
December 11th, 2024
How can I remove an HTTP 400 error from my computer?
September 29th, 2024
I tried a 30-day trial of PhotoImpact X3 six weeks ago and missed the deadline to buy from that download. I went online to buy a download copy, but the program would not accept the Serial Number from my Order Confirmation. I have downloaded two copies of the program and tried both Serial Numbers, but neither worked. I need help in getting the program activated and running, and I would like the second order cancelled.
December 12th, 2023
Pandora is not working on all my devices. It says 'Pandora session has ended'. What should I do to fix this issue?
March 1st, 2024
I'm having trouble with my account. I don't know my password, and it won't accept my new phone number. I suspect there are other devices logged into my account, but I can't confirm. I want to run a test to check if anyone has accessed my account.
October 18th, 2023