Windows 7 64-bit recently installed. Windows Explorer hangs when checking USB device properties, opening in a new window, or formatting a device. The computer is an Asus Z87 Plus with an Intel i7 4771, 16 GB RAM, and USB 3.0 ports. No previous USB port issues. Automatic updates are installed. The user also does video editing, and wonders if software could cause this issue. Is there a solution without reinstalling Windows?

October 28th, 2024

Microsoft Word and my documents disappeared, along with some icons such as Bluetooth on the taskbar. I have a HP computer, originally running Windows 7 but upgraded to Windows 10. I purchased the computer in 2014 and have tried internet connection troubleshooting. What could be causing this issue and what can I do to resolve it?

October 27th, 2024

I am unable to renew my account. I have tried contacting support but have not been successful. I recently installed updates. Can you help me understand the issue in simple terms?

November 3rd, 2023

My CPU crashed and I lost my download of Dragon 13. How do I get another copy? I have an Intel I5 and it's a new CPU since the old one crashed. Can I still use the same number code for the new download?

June 8th, 2023

When I returned, my HP computer still has no audible sound. I just brought it to an agent, but still no sound. Do you make house calls?

December 3rd, 2024