Every time I order from Amazon, I receive a call claiming that someone has placed an astronomical order, which is not me. I have no one else with access to my Amazon account. I became a Prime member hoping it would stop, but it hasn't. What can I do to prevent these calls?

October 25th, 2023

I forgot my PIN for my Surface device and can't find a workaround to log in. I have tried using a password reset disk or other recovery utility, but I get a message to dismiss the Lock Screen to sign in, which doesn't help. I also don't know what a reset disk is or other recovery utilities. What can I do to regain access to my Surface device?

April 17th, 2024

How can my best friend recover access to her Instagram account that was logged out 2 days ago for no reason, and all her 8-digit 2FA backup codes no longer work? She has tried various methods found on sites and YouTube but has been unsuccessful.

March 15th, 2024

I own a copy of Microsoft Office 2019 and am unable to access my Outlook email box. I am receiving error messages related to signing in and JavaScript, and my subscription is showing as expired, even though I own the software. What steps can I take to resolve this issue?

December 21st, 2024

I'm trying to set up or access my account, but I'm having trouble changing my password and updating my expired credit card information. How can I see my account info and update my payment method?

September 1st, 2023