asked
I am having trouble accessing my LIFELOCK account after receiving a notice about a court case. I have been a long-time member but am tech-challenged. I requested to speak to a supervisor but was given the runaround. They promised to send a reset code, but it never arrived. I am in a catch-22 situation and need to speak to someone in authority. When was the last time I could open my LifeLock software? It has been a long time, before Norton joined them. I have been paying yearly but don't know about software or OS updates. Is there anything else the Software Expert should know before connecting me? I am trying to think but drawing a blank.
July 5th, 2023
I'm 69 years old and don't understand why my YouTube TV subscription would be paused or canceled if I pay every month. I share this account with my daughter and son. Additionally, I was charged $46.00 for a membership fee when I only paid $1 for information. I'm on a fixed income and cannot afford these charges. Why was I signed up for this, and how can I get my money back?
April 25th, 2024
I forgot my password and need help recovering it. Can you provide general steps for resetting a password on a website or application?
October 19th, 2023
I am unable to book Zoom meetings and keep encountering prompts to connect with Google or Microsoft, which I do not want or need. I have always booked meetings and sent emails via my Outlook email. What can I do to resolve this issue?
May 5th, 2023
My credit card was stolen and I need to update my new card number for AutoPay with Verizon. How can I do this without contacting Verizon customer service directly?
October 5th, 2023
Can someone help me recover my Outlook account that was deleted today at 1900 hrs? I need someone to talk to as I am familiar with computers, but I haven't tried the 'Recover deleted items' option under the Deleted Items folder.
January 25th, 2023