My computer was hacked and I have been unable to retrieve my sign-in and password. I have an HP computer, but I'm not sure of the model. I have family members who also use my computer, and the only email I have been able to retrieve is ***@gmail.com. What troubleshooting steps should I take to recover my account?

January 8th, 2023

I forgot my password and cannot log in to my MSN/Outlook account. I tried the online reset instructions but they asked for a fingerprint, which I can't provide as I'm very low-tech. I've missed several job opportunities because I can't log in. What can I do to reset my password without needing advanced technical skills or paying additional fees?

November 20th, 2023

I have a trip booked for August 3rd but I cannot access my account to confirm the details. I have a private tour of Pompeii booked for Wednesday morning and almost missed a tour of the Coliseum this morning due to being unable to log into my account and not remembering the meeting place. I am currently in Rome and trying to access everything through wifi. What can I do to resolve this issue and confirm my tour details?

May 7th, 2024

I need to reset my Google PIN for the Google app on TV. I am logged into my Google account on other devices and have access to my email and phone number for account recovery. How can I reset my Google PIN?

April 3rd, 2024

I don't remember my password and I am trying to change it, but I can't get the code to change it. I am trying to access the Bonsai starters plant purchase on my Android phone. I have a Google account linked to the phone. What should I do to reset my password?

November 11th, 2023