Jessica W. asked

💻  Computer

I broke my iPhone X and bought a new iPhone 13 Pro, but I cannot find my Apple password. I have the access code to my old phone, but the only card showing up on my account is invalid. I have other card info in my Apple wallet, but it keeps kicking me out. I need to transfer all my apps and info to my new phone, but I did not upgrade my cloud. I have a backup or recovery email address linked to my account, but it keeps telling me 4-24 hours, and it has been over 24 hours with no success. I am logged into my account on no other devices. It keeps sending me the code I need to my old phone, but the screen is broken. The code via email only gets me so far, and the code needed is being sent to my old phone, which I can't read. What can I do to reset my Apple account password and access my account?

March 3rd, 2023

Amy J. answered

To reset your Apple account password and access your account, follow these steps: 1. Visit the Apple...

March 3rd, 2023

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