I can't get my new phone activated without an Apple ID, and I thought I had an email with my Apple ID, but it says it doesn't exist. I also have my wife's Apple ID name but no password. I know the old password but can't get a new one. I need to know how to get my Apple password to activate my phone and transfer all info from my old phone. I've had no luck and am very unhappy with the procedure. I have a backup or recovery email address linked to my account, but I don't know since I can't get my Apple password. I would like to start over with all new info. I'm not logged into my Apple account on any other devices that would show up when Apple pulls up my account, which I've had for over 10 years. Is there anything else the Computer Expert should know before I connect with them? I hope they can call me and talk me through since I've had no luck on the computer. My number is ********.

January 6th, 2023

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