I think we received a defective SIM card. Our Android phone, a Samsung Galaxy A13, isn't working with the new SIM card from Visible by Verizon, even though one phone works and the other doesn't. Was the SIM card activated with the carrier? Is there a reason it might have been deactivated?

October 2nd, 2023

I need to recover my password for my Google account ptravis125@gmail.com. I don't remember the phone number linked to it and I'm not logged into the account on any other devices. What steps can I take to recover my account?

March 5th, 2023

I am working with Ancestry and believe I have a lead. There is nothing wrong with my computer or your system(s). Please call me at (###) ###-####. Thanks, Yancey.

September 22nd, 2024

I have canceled my Microsoft 365 subscription using one email address, but I continue to get billed. I have another active subscription using a different email address, and I do not need both. How can I ensure the canceled subscription is fully terminated and avoid being billed again, and is it possible to get a refund for the already paid subscription?

May 3rd, 2024

How can I cancel a password for an account I'm being charged for, and I don't have an email address or phone number linked to it, nor am I logged into the account on any other devices?

February 9th, 2023