I bought a Huawei P20 smartphone from Kijiji in Montreal last week. The phone's IMEI number is 863738041274128. The device was reset and now requires signing in with a Google account that was previously synced on this device to unlock it. I need the Google account of the person who performed the factory reset. What should I do?

June 27th, 2024

My Apple iPad suddenly started giving me a message 'This accessory may not be supported.' I can't sign in because the keyboard pad won't function. I recently downloaded an upgrade, but now I can't dismiss the message and enter my passcode. The error message is frozen on my screen, and the iPad is charged to 100%. What should I do?

June 24th, 2023

I need help republishing two Facebook pages that have been unpublished. What steps should I take to resolve this issue?

April 13th, 2023

There's something wrong with my electrical outlets in my dining room. My laptop charges in my bedroom. What's the brand/model and Operating System (OS) of your laptop? What have you tried so far with your laptop? Have you installed any updates recently? Anything else you want the Computer Expert to know before I connect you?

April 24th, 2024

How can I find the model number of an open Kindle, and what should I do if I encounter issues with a service provider disguising themselves as Amazon?

November 20th, 2023