asked

I have a 6-year-old HP desktop computer that boots up but then displays the startup window and freezes. I have Windows 10 and always update. I also did a defrag and health check 2 days before this happened. Is it a Windows issue or hardware? I was not running any apps or programs before this happened, and the screen does not change when I press Ctrl + Alt + Delete. The keyboard and mouse are connected via Wi-Fi, and I have changed the batteries.

June 11th, 2024

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