I have a Dell Wintel laptop running Windows 10. There are issues with virus removal, and I am unable to uninstall Norton or McAfee. When trying to visit Norton's website, I get a DNS blocked error. Additionally, I am experiencing DNS probe errors when browsing, and Norton has been uninstalled. What steps should I take to resolve these issues?
December 14th, 2023
I placed an order but my card was declined. I am trying to update my payment information on my Amazon account with a new card number, but the system is not allowing it. How can I update my payment information on Amazon?
January 3rd, 2023
I have a scheduled ride to the airport and am unsure if a driver is coming. I wanted a driver at 3:00 PM and understood someone was coming in 12 minutes. What app am I using to book a ride, and how can I check the status of my scheduled ride?
May 26th, 2023
How can I decrypt files affected by fast.exe ransomware on my PC?
February 4th, 2024
I need assistance unlocking my iPad. I recently changed my Apple ID password and tried resetting through Apple's online account reset tool, but it didn't work. My iPad is old, and I have misplaced the charging cable. What can I do to unlock my iPad?
December 5th, 2023
I have a charge of $16.04 on my account that I did not place. It says Amazon Prime payment with a code 1A70W6V02. Does anyone else have access to this account? Is there anything else the Computer Expert should know before I connect you?
June 25th, 2024