I cannot open a file on my Dell computer. I have not installed any updates recently. I have the 24/7 plan and do not want to be billed for this issue. Is this the Geek Squad?

August 3rd, 2024

We are receiving an unusual audio security message on our Lenovo S21e-20 running Windows 10, claiming to be a Microsoft spyware alert. The message states that our computer is infected with pornographic spyware and is transmitting personal financial and Facebook details, instructing us to call a specific number for tech support. It warns against closing the message box, as doing so would close our IP address access and report to authorities. This message is not appearing on other household computers. What do you know about this kind of message?

August 20th, 2023

When I open Family Tree Maker 2014, it states that I do not have an internet connection, even though I do have one. I have an HP computer with Norton security and have not installed any recent updates. What should I do to resolve this issue?

September 6th, 2024

I am setting up a new Dell computer and it asked me to verify my identity with a code sent to my email. The code expired before I could use it. Can you send me a new code?

July 17th, 2023

My WD Passport shows it is full with 500 GB, and the available space is only a few megabytes. How do I delete old files from my Passport, and why did it suddenly fill up when it previously had lots of available storage space?

February 9th, 2024