asked

I have a Model ET1810-03 computer that was updated with a Windows 7 disc. I ordered and received system recovery discs, but the computer only accepts the first system disc and not the second recovery disc, rendering the computer inoperable. The screen displays 'Boot master missing' and suggests restarting with Ctrl-Alt-Delete, which hasn't helped. A tech suggested this issue might be due to the model originally shipping with a VISTA OS, and the Windows 7 update is causing the problem. I need this computer for work and am requesting either different discs or a new hard drive with VISTA or Windows 7 installed, or a blank one.

March 12th, 2023

Sign Up to View Answers

Create an account to view answers and interact with the community!