asked

I have an HP3840 printer connected via USB. The printer light is on steady, but my computer says it's offline and sometimes shows a paper jam error, even though there is no jam. I have tried unplugging and replugging both the power cord and the USB, but the issue persists. My computer doesn't recognize the software sent with the printer, and I rely on Avast Driver Updater for updates. What can I do to resolve this issue?

May 6th, 2023

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