I received a notification from WebMatrix that my computer was compromised and infected with a virus. They claimed Norton was not secure enough and set me up with 5 icons for protection, charging over $1,000 for 5 years. My bank identified it as a scam and stopped my check, setting up a new bank account. I need help cleaning my computer and removing the scam software. What operating system am I running, and what steps should I take to secure my computer and online accounts?

May 18th, 2024

I need to change my wrong email address associated with my Venmo account. My phone number is * ***-***-****. I use Gmail and access it on both my phone and computer. I have tried various troubleshooting methods to get to Venmo to change my email, but I need assistance to set up my account correctly. What is the answer?

December 23rd, 2024

I’m trying to download YouTube from the Apple Store, but it keeps buffering. I just reset my iPhone 7 to new, and it’s working fine except it won’t download anything. What can I do to resolve this issue?

July 30th, 2023

I’m trying to make a payment for my new Amazon Fire Stick, but it’s telling me to go to www.Amazon.com/mykps. What should I do?

May 10th, 2023

My laptop has suddenly stopped working with no sounds. The issue is with the internal speakers. How can I update the sound driver and resolve this problem?

March 13th, 2024