I have been trying to get my home phone service operational since last week without success. I spoke to staff and chatted with a representative in Toronto, only to learn that my request to put my service on vacation was bundled with internet and is no longer available with the Ignite system installed at Rogers' request. I am unable to reach anyone to activate my phone service. I agreed to pay any amount for service now and find that I am being billed for no service. My security system has been inactive since November 8th, which is totally unsatisfactory. I need immediate action. I am currently in Florida and can be reached at a different number. Please help.
December 25th, 2023
I was chatting with Randy about my printer issue and lost the chat. Is there a way to retrieve it? Additionally, I was asked to pay $39 for remote access, which wasn't necessary. How do I get a refund for this charge?
October 8th, 2023
I have not received an item that the seller said was sent on 27/12/2022. The item was paid for but has not been received. What steps should I take to resolve this issue and why am I being charged for this service?
May 2nd, 2024
I am unable to log into my Xfinity account on my mobile phone, which I pay for dearly over $100 per month on my debit card. The account is in the names of Susan, Leonard (who passed away last Thursday), and myself, Garrett. I am also experiencing issues with my billing being incorrect and being unable to use any services without a passcode or Xfinity ID.
September 15th, 2024
I'm locked out of my Google account because my phone was stolen multiple times, and I keep getting a new phone. When was the last time you were able to use your Google phone? Have you tried a Factory Reset? Is there anything else the Smartphone Expert should know before I connect you?
September 4th, 2023
I am trying to log into my Microsoft 365 account and have forgotten my password. When I use the 'Forgot password' option, it sends me a 6-digit code, but the verification requires a 7-digit number. What am I doing wrong?
August 26th, 2024