I have Windows 10 with the latest updates, AVG antivirus, AVG Tuneup, and Photoshop CC with the latest update. When I open Photoshop, I get a blank screen instead of the normal opening window. When I try to create a new file from a copied selection, I get an error message. What can I do to fix this issue?
June 29th, 2024
I cannot receive or send mail on my Windows 10 computer, while my husband can on his Windows 7 computer. We both use Comcast. My internet connection seems to be down. Are there any antivirus or firewall settings that could be blocking me, and how can I resolve this issue?
April 14th, 2023
I don’t remember my computer logon password for my Dell laptop running Windows 10. I can’t get past the main page, which shows my name but wants a PIN. Normally, I bypass the PIN, but now it looks like it’s doing more updates. What can I do to reset my password or bypass this issue?
March 19th, 2023
I have an HP computer with Windows 10. Recently, I encountered an issue where I am unable to access the Address Book in Thunderbird email. Additionally, the TOOLS option has disappeared from the Tool Bar when composing a new message. What could be causing these issues and how can I resolve them?
May 11th, 2023
I need help installing Office 365 on my new computer. I've tried entering office.com/setup with the product key, with and without dashes, but I'm not successful. I'm concerned about additional fees and want to know if there's a way to do this without incurring more costs. Can you provide instructions on how to install Office 365 myself?
November 28th, 2024
My computer is slow and my email is not working properly. Do I need a new computer? I use consolidated.mycci.net for email and access it through surewest.net. I don't know how to troubleshoot the issue.
December 16th, 2023