I have an Android device and have been receiving emails asking me to verify my age, which has now blocked me from accessing everything. I initially thought it was a scam because they requested my credit card or state-issued ID. I am 65 years old and have had this Google Gmail account for a long time. Not sure why this is happening now.

June 9th, 2023

Need to reset the PIN on Prime Video. I don't know if I have a backup or recovery email address linked to my account, I'm not logged into my account on any other devices, and the only device I have is my phone.

August 4th, 2024

I am unable to recover my Google account. I do not remember the password, and I cannot quickly enter the code. What steps can I take to reset my password and regain access to my account?

August 21st, 2024

I cannot remember my password or PIN for my Surface device and want to eliminate facial recognition due to having cancer. I have tried using a password reset disk or other recovery utility but still cannot access my device. What steps can I take to regain access to my Surface device?

December 12th, 2024

My Inspire 2 Fitbit will not pair with my Apple iPad. Bluetooth is enabled on the iPad, and it was last rebooted yesterday. What steps can I take to resolve this issue?

September 15th, 2023