My 6-month-old Samsung Z Flip phone has a black blob on the screen, making the top half unusable. The phone has been fully charged, and I'm hesitant to force reboot it for fear it might stop working completely. What should I do?

November 8th, 2023

My Facebook account was hacked by someone from Houston, and when I try to reset my password, I receive a notification that a code will be sent to an unrecognizable email address. I am unable to access my account to report this issue. What steps should I take to regain control of my account?

December 26th, 2023

My Icom marine IC-M5 handheld VHF radio is not charging. It has not been used for several years. What could be the issue and what should I do?

January 29th, 2024

My son has a phone account that I cosigned for, and his phone is currently off due to a recent family death. How can I restore his phone or access his account, and will the support team call me to discuss his account since I cosigned?

August 16th, 2024

I’m trying to get my Gmail account back. I don’t know my password and lost 7,000 pictures. I can’t get back on iCloud. Do you remember any old passwords you've used with your Gmail account? Is there a phone number or second email address linked to this Gmail account? Is there anything else the Email Expert should know before I connect you?

October 7th, 2023