While viewing Netflix on my Mac, I was prompted to download the latest Microsoft Silverlight update for enhanced viewing. Since I have a Mac, I'm unsure if this applies to me. Was this a legitimate request, or was someone trying to compromise my Mac?

June 3rd, 2023

My old version of Outlook (2010) will not support my Yahoo email account. How can I fix this issue?

October 25th, 2024

I have a used computer with a forgotten login password. I have tried to have the password reset directions emailed to me but never received them. I cannot access the computer to install any updates. The computer is running Windows 8. What can I do to regain access?

November 30th, 2024

How do I deal with the Shockwave Flash plugin issues on my Toshiba computer, which is about 5 years old, while playing games on Facebook? The games, particularly MindJolt and GamePoint, often become slow, freeze, and display messages like 'Shockwave Flash not responding' or 'A plugin (Shockwave Flash) is not responding.' I have Norton Security installed and have recently reloaded Chrome to its latest version. What steps can I take to resolve this issue?

February 12th, 2023

I installed Antivirus Pro Master, and it has locked me out of my Facebook account. I last used the account yesterday afternoon, and there have been automatic updates. My desktop computer may have crashed, so I'm using my cellphone to access Facebook. I had a power failure recently. What should I do?

April 22nd, 2024