asked

I ran Spyware Stop and it found some cookies and two infected files: Adware-Media-c:windowshelp ocontnt.gid and Trojan-Fakealert-c:windowssystem3213.tmp. Could you tell me what they are, how I got them, and what to do to correct them? I deleted the infected files but then I couldn't open anything and got an "error 0xc0000142". I restored the infected files and then I could open anything. How do I properly remove these infections and prevent future issues?

February 8th, 2024

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