I was scammed/hacked last Wednesday in the name of the Geek Squad. The scammer supposedly hacked into my bank account. I am unable to find information if my Geek Squad account is still active, but I have a light on my keyboard that will not turn off. I am afraid this is the scammer still connected to my computer. How do I get this resolved?

July 27th, 2024

I need to shut down my Chromebook to reboot it, but I don't remember my password. I haven't changed it in months, possibly since January or February. I don't have a password recovery disk or any recovery utility, and I'm not very knowledgeable about computers. I use it mainly for Facebook, banking, and similar tasks. I also mentioned that I don't have a cell phone, which is why I failed to set up Google on my new tablet.

September 12th, 2024

I placed an order on Amazon yesterday, but the payment was denied. I paid $1, and the balance on my credit card is $1, so there is money available. Why was the order denied, and what steps can I take to resolve this issue?

March 5th, 2024

On April 21, 2022, my credit card was charged $199.00 by Dropbox without my authorization. Can you please explain the charge?

April 22nd, 2023

I have an issue with Snapchat where I can't log into my account because my phone broke and I don't have access to the old phone number that Snapchat wants to send a verification code to. Is there any other way to verify my identity and recover my account?

January 1st, 2024