I have a virus and need to get rid of it so I can get protection. I am computer illiterate and was told by Time Warner that I have a virus and spyware. I was referred to eMachines but couldn't find the UPC number they requested. What should I do?

July 8th, 2023

Hi, I sent an email yesterday and received a prompt saying I can't send or receive emails and to ask for help. I tried again this morning, and the prompt is still coming up. What should I do?

July 6th, 2024

All of a sudden, when I try to print out a Publisher document, I get a window saying "This error message appears when Publisher is unable to print separations or composite CMYK." It further talks about PostScript and various levels. When I followed the directions to set a PostScript language level I can't expand any options. I've recently moved to our winter residence and the computer is operating fine. Never had any problems before. Could I have plugged something in wrong? I can print out from Word okay, but Publisher (2007) seems to have a problem. Please help!!!

August 6th, 2023

My HP DV7 laptop won't read new movies, specifically a Universal disc 'Robin Hood' and a Blue Ray disc 'This Is It' by XXXXX XXXXX. The laptop has a Blue Ray player that has been replaced once already. The player reads other discs fine, but not these specific ones. What could be the issue and how can I fix it?

August 31st, 2023

I am from Canada and have my laptop connected at the Hampton Inn. I am able to receive emails but am not able to reply to them using Windows Live. I have had both technical support from the hotel as well as my ISP technical support from Telus trying to solve this and both have stated it is a Microsoft issue with Windows Live. Here is the error that I am getting: The message could not be sent because the server rejected the sender's email address. The sender's email address was 'XXXXX@XXXXXX.XXX'. Subject 'test' Server Error: 550 Server Response: 550 5.7.1 Access denied Server: 'smtp.attwifi.com' Windows Live Mail Error ID: 0x800CCC78 Protocol: SMTP Port: 25 Secure(SSL): No

July 21st, 2023