Jill B. asked
I took my friend to Arabella Hotel and Spa on 20 October for 1 night. When I booked, I requested a twin room. On arrival, I confirmed it was a twin room, but the beds were pushed together and made up as a king bed. We found a spare duvet and made do. When I checked out, I made a formal complaint to the front of house manager, who said he would investigate and get back to me. I received an apology but no refund or offer for a free night at another time. Do I have any recourse?
August 23rd, 2024
James R. answered
Your recourse depends on the hotel's management and whether you booked through a third-party agency....
August 23rd, 2024
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