I need to know the account being charged for my Dropbox subscription and I am also being charged for YouTube, which I never purchased. How can I resolve these unauthorized charges?

July 31st, 2024

Trying to get into my Apple account with a verification code, but the iPhone number tied to the account has changed and the code is being sent to the old, closed number. How can I reset my password or change the phone number associated with my Apple ID?

May 14th, 2023

I am an 80-year-old user of my Microsoft Surface Pro 7. A few months ago, while using Chrome, a black bar started appearing at the top, preventing me from accessing my bookmarks and requiring me to use a drop-down to close it. What is this black bar and is there a way to prevent it from appearing on its own?

November 7th, 2023

I'm an Australian living in Italy, and my credit cards are not working on the Apple store, Amazon, or my Italian Vodafone account, but they work in shops. I need help reconfiguring my iPhone, MacBook, and iPad to resolve this issue. What steps should I take to fix this configuration problem?

August 6th, 2024

I am unable to log in to my Instagram account because it keeps asking for a two-factor authentication code that I don't remember. I have tried resetting my password and using the account recovery options, but nothing has worked. What can I do to regain access to my account?

July 7th, 2023