Francisco J. asked

💻  Computer

Microsoft has frozen my Windows 10 laptop because of a threatened invasion to steal my identity and bank accounts. Are you able to help me? The laptop is an HP purchased in October 2021 with 512 GB of hard drive and 16 GB of RAM. I received the error message when I attempted to start my laptop, and Microsoft requested that I call their phone number in the USA, but I do not have a smart phone or fixed phone.

March 11th, 2024

Sharon C. answered

The message you received is likely a hoax. Here are the steps to resolve the issue: 1. Press and hol...

March 11th, 2024

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