My internet is down, and it has been 48 hours since I reported the issue. I have tried resetting my modem and router multiple times, but the internet light on the Belong Modem is not on, indicating a network fault. I run a business from home, and waiting 2 days is not acceptable. What can be done to expedite the resolution of this issue?

December 16th, 2023

I renewed my Microsoft Word on January 27, 2021, but I can't access it on my iPad, which says there's no account. I'm using Safari and I'm 78 years old with limited computer knowledge. My email linked to the account is ***@******.*** and my landline number is (###) ###-####. I only have an iPad and no other devices. Additionally, when I accidentally delete something, I can't retrieve it from the trash. Is there another place to retrieve it?

September 5th, 2024

I am trying to write a book on my iPad using Google Docs and want to use voice dictation with a microphone. I don't know how to add punctuation like quotation marks or a dash when I'm talking. Can you help me?

March 14th, 2023

My Facebook account is frozen, and I've had two brain surgeries since 9-24-20, which makes it difficult for me to remember my passwords. I've tried using Facebook's 'Find Your Account' feature and other online recovery options, but they haven't worked. I'm currently using only my iPad and am unable to log in on any other devices. Is there a way to get phone help to guide me through the process of recovering my account?

September 24th, 2024

I have a new computer and I had an AOL Gold icon. I would like to download AOL Gold. What troubleshooting steps should I take?

December 13th, 2024