My HP 2500 notebook with Windows 7 has a DVD player that will not operate. The DVD drive does not read data discs or audio CDs, and the Device Manager indicates that the drive is not working with an error message 'the device cannot start (Code 10)'. Additionally, the PC icon in Device Manager has a yellow warning, indicating 'troubleshooting required' and that the CR-ROM 'needs driver software'. Windows diagnostic search for driver software updates fails with a red checkmark.

July 25th, 2023

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