I was charged for YouTube Premium for over a year without having the subscription. I sent screenshots to prove it and requested a refund, but I never heard back or got credited. Additionally, I was recently charged again without consent. How can I get a refund for these unauthorized charges and cancel the unwanted subscription?

April 16th, 2024

I need to cancel a service plan for both a laptop and a cell phone, both under the Geek Squad. How can I proceed with this cancellation?

March 18th, 2024

I have paid Microsoft for Microsoft Office but am unable to use it. I would like to have the issue resolved but do not feel I should have to pay to do so. What version of Microsoft Office am I using, and have I updated it recently? Will I have to pay the people you want to connect me with?

May 18th, 2024

I am having trouble accessing my Instagram account on my iPhone. I was advised to change my password, but it says the old password is incorrect and the 'forgot password' option is not working. I have two accounts, and I would like to go back to my original account or deactivate the new one. How can I resolve this issue?

October 10th, 2024

I need to change the payment card for a Verizon account that is used to pay the bill. Ethel Gower, who is now in a nursing home, is the account holder, and I, Peggy Taylor, her niece, am taking care of her accounts. How can I update the card details, and if it's not possible online, how can I contact Verizon customer service for assistance?

July 29th, 2024