I sold my iPhone, but the buyer still has my iCloud account on their device. I can't remember my iCloud password and the buyer wants to cancel my account so they can start a new one. What can I do to resolve this issue?

January 27th, 2023

My computer is slow, and I think I have a virus. It's a Dell with Windows OS. This has been going on for about a week, and I've tried an AOL checkup. What else can I do to diagnose and fix the issue?

November 3rd, 2024

I cannot remember my password for my HP Envy computer. My fingerprint worked once, but now I can't access my computer. I have no internet connection except through my iPhone and iPad. What can I do to regain access to my computer?

September 19th, 2023

I've changed my password a few times and now cannot remember which one to use. I am trying to sign in to my HP computer, but I don't know the model or the Operating System. I just want to view my statements and other documents.

November 9th, 2023

I have a virus causing pop-ups, and I'm unable to insert pictures into a Word document. Which programs (name and version) are you experiencing this issue with, and are your pictures saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

October 4th, 2024