I had a Windows help person remote into my computer to fix the right-click on my mouse, and they erased everything on my desktop, including all my folders and pictures. What can I do to recover my lost data?

May 1st, 2023

I received a message on my HP laptop that says 'Microsoft alert: system blocked for security reasons...' and instructs me to call a specific number for support, claiming I have a virus 33578. The message has frozen my computer. I don't trust the message. Should I call the provided number, and is there really a virus 33578?

September 4th, 2024

I accepted what I thought was a legitimate Windows update and since then have had problems, including no access to Word documents. I am computer illiterate and have tried everything I know to do. I was charged $5, then $31, and then $39, but received no help. I want a full refund.

June 2nd, 2023

I received a message that my Apple ID was used for a purchase in Jakarta for $47.99. I'm concerned about potential unauthorized charges and whether clicking the 'cancel' link is safe. What should I do to ensure my account is secure and prevent any unauthorized charges?

July 12th, 2024

I can't switch back to the old calendar format in Google Calendar settings anymore, and my keyboard cursor keeps jumping all over the screen when I type. What can I do to resolve these issues?

December 23rd, 2024