I cannot log on to AOL. I received a message that my email is registered by another person. What's this? Please provide a service to resolve my problem of not being able to log on. My email address is XXX@XXXXXX.XXX. Please call me to rectify this immediately: (NNN) NNN-NNNN.

October 10th, 2024

When I send an instant message (IM) to a contact who is showing online, the IM doesn't go through. I can see the connection icon going round but no connection. What could be the issue and how can I troubleshoot it?

September 17th, 2023

I am having trouble getting online with the following errors: AC-1000;err, Ox84200006, OS WinXP-SPS 4.6.61.3, Dial Connection, Firewalls: Norton Internet Security 2006, and App Name: dmaschedular.exe, App Ver 1.0.0.1, Mod name: dmaschedular.exe, offset 0000c579. Additionally, I have lost my sound. I can get online but with much difficulty, and I don't have the "Start" button to shut down, so corrections can't download. What are these errors, what do they mean, and how can I correct them?

June 8th, 2024

I forgot my password for my MSN Hotmail account and need help signing in. I have a brain tumor that causes memory loss and seizures. Can you assist me in finding a way to sign in? My Hotmail ID is XXX@XXXXXX.XXX, and I would appreciate it if you could send the information to XXX@XXXXXX.XXX.

August 4th, 2024

I am minimally computer literate. I purchased and downloaded a digital product (a guide for non-profit organizations) from a reputable, secure company, but I can't find the guide. I know it was downloaded successfully because I opened the product and read some of the pages, but I have not been able to find it since my initial contact. Secondly, how do I put this guide on a disk when I find it?

December 27th, 2023