Amy E. asked
I purchased a Simon security system from Safe Home Security (SHS) with a 5-year contract, which I was told I could cancel at any time. After losing my landline for 2 months due to road construction, SHS failed to monitor my home or contact me. I attempted to cancel the service, but SHS demanded over $500 to upgrade the equipment for internet service. SHS now claims I am still obligated to pay for the service they cannot provide, even though they have not monitored my home for 2 years. Is there any legal recourse to resolve this issue?
September 26th, 2024
Mandy R. answered
The written contract generally takes precedence over verbal agreements, known as the 'parol evidence...
September 26th, 2024
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