Glenda J. asked
I recently bought a 2008 Mercury Milan from Summit Ford in Elbridge, NY. When I took possession of my Ford Certified car, I realized later the same day that the glass on all of the car's windows was scratched and could be seen quite visibly. I took it back to the dealer, and they said they would rub the glass out, but the windows are still scratched, and they will not do anything else for me. I was told it was a used car and I had to expect this kind of damage. What should I do?
March 23rd, 2024
Carol L. answered
The glass issue should be covered under the warranty if the vehicle only has 22,000 miles on it. The...
March 23rd, 2024
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