Steven G. asked
My daughter and I were at the Salem NH Kmart picking up our layaway. We always went to the customer service desk to check for sale items and receive the sale price refund. This time, they told us we had to wait 24 hours or return and repurchase everything. When we asked to speak to a manager, Amy was rude and insisted on the same protocol, even though corporate said she could have checked our previous layaways. She accused us of knowing someone who gave us the sale price refund and was very arrogant. My daughter and I felt embarrassed and humiliated, and we were eventually escorted out by security. We are of Hispanic origin and felt discriminated against. We want to pursue a claim against Kmart so others don't go through the embarrassment we did. What should we do?
February 3rd, 2023
Matthew N. answered
I'm sorry to hear about your mistreatment. Here are the steps you should take: 1. File a complaint w...
February 3rd, 2023
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