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We had previous contact regarding an insurance claim. The company claims their employee did not enter/submit our policy after reviewing the quote and telling us it was taken care of. Subsequently, there was a broken pipe and extensive damage to our mountain cabin. We followed your advice and told them we felt they were negligent. They have contacted us and are sending an agent from an Errors & Omissions company. Does this mean they are covering the claim or still trying to determine if they will cover? Should we be doing anything to cover ourselves? We have taken pictures of the actions we had to take, involving gutting most of the walls and flooring as there was 4 inches of water throughout the cabin.

May 4th, 2023

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