asked

I have a GE Profile 4-door French Door Bottom Freezer refrigerator (model PGSS5RKZH SS). When opening the bottom freezer drawer, there is an accumulation of water on the top of the door. The water also appears inside the top of the freezer. The temperatures are correct, and the food is not affected. GE Factory Service has been unable to fix the issue, suggesting a broken wire. What could be causing this water accumulation, and how can I troubleshoot and potentially fix it?

January 9th, 2023

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