asked

I have a PFSS5PJXA French door unit, about 10 years old. The ice cubes coming out of the icemaker freeze into a solid block. I've lowered the temperature to 0°F, and it has a good amount of food. I notice that the horizontal metal plate at the back of the unit has a layer of ice frozen to it. What could be causing this issue and what steps should I take to resolve it?

September 11th, 2023

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