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I have ice buildup and water leakage under the crisper drawers in two Samsung refrigerators, models RF197ACRS and RF217ACPN. I have replaced the seal kit, water leakage kit, main control boards, refrigerator defrost sensor, defrost heater assembly, and the drain tube. The fan and freezer are working fine. I have also cleared the drain line, installed a copper wire around the heater, and used a low watt snake heater. Despite these efforts, the ice buildup persists, and there is a cracking sound every few hours. Additionally, I noticed cracks in the plastic of the refrigerator when I removed the heater and cover assembly. What could be causing this issue, and what else can I do to resolve it?

January 19th, 2023

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