asked

My new Samsung French Door refrigerator (model RF18A5101SR/AA) has stopped freezing and cooling. The light goes on, the temperature displays show 37°F for the fridge and 0°F for the freezer, but the ice cream is melted and frozen foods are soft. Refrigerated foods are warming, and the open door alarm is still working. I just noticed this issue today and tried resetting the temperature readings by pressing the area inside the upper right door, but nothing changed. The fridge has been working fine for a month since it was delivered and set up by Lowes.

October 12th, 2023

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