My Magic Chef Countertop 27 lb ice maker (Model #HNIM27ST) has been producing mold in the ice since December 2022. Despite thorough cleaning, the mold continues to form, especially in the past week. I use filtered water and have tried cleaning the unit multiple times a day. What can I do to eliminate the mold and prevent it from recurring?

November 9th, 2023

My KitchenAid Superba side-by-side cabinet fridge/freezer has been experiencing issues where the freezer is too cold and the fridge is not cold enough. I noticed ice blocking the passive duct from the freezer to the fridge, which I cleared, but the problem returned. Additionally, the switch that detects if the fridge door is closed is not functioning correctly. What could be causing these issues and how can I fix them?

September 23rd, 2023

The ice maker and water dispenser on my Whirlpool refrigerator have stopped working. There is a lock sign on the panel, but it wasn't locked. I changed the water filter and tried resetting it, but it's not responding, and the lights are off except for the ice cube sign. How can I resolve this issue?

May 6th, 2024

We have a gas fireplace and a GE gas range. Last winter, the fireplace emitted soot, which showed up on the outside vent and was serviced. Now, we have black soot in the oven, blackening the walls above the stove. What could be the problem?

February 28th, 2024

I'm changing out a double wall oven and the pigtail is too short because it is on the other side of the oven cabinet. I would like to just splice some length. Is that within code? If so, what type of wire and connectors should I use for the splice, and is it okay to place the splice behind the wall unit?

February 13th, 2023