My Sub-Zero refrigerator (Model 01-360/S/PH, SN F4406485, about 10 years old) has been accumulating snow in the freezer since this morning. I have noticed moisture and the bottom drawer keeps falling off, which might be allowing air in. I have tried adjusting the freezer temperature from 19°F to 21°F by pressing 'colder'. Will this correct itself, and what else can I do?

September 24th, 2024

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