asked

My Viking Fridge/Freezer model VCSB420SS06 (Serial QJ1100029) has an issue with the internal freezer coil frosting over. The local technician has changed the defrost timer and sensor, checked the heater element, and advised that a new gasket is needed due to air leakage at the bottom of the fridge. The technician is unsure if the new gasket can be obtained as Viking is undergoing a change in ownership. Additionally, the unit is not sitting level, which might have shifted the door alignment. Can the door be adjusted by loosening screws and realigning it? Can new gaskets for the fridge and freezer be obtained?

January 5th, 2024

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