asked

My washing machine is not spinning and is making a loud 'grinding' noise. It is a top loader, and the machine doesn't agitate or spin. I have drained the water, but the machine is completely unresponsive. The only numbers I found are (NNN) NNN-NNNN on the metal backing, SM9711033A on the inside of the lid, and 24962 handwritten on the back. The machine is likely 12-17 years old. What could be the issue, and how can I fix it?

December 21st, 2024

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