asked

My Whirlpool Duet dual steam direct drive motor washer stopped working, with the door locked, all controls inoperative, and a humming sound from the motor or pump. I've tried resetting it multiple times, including an overnight hard reset, and checked for clogs in the drain hose and filter. The washer did drain, but now it hums when plugged in, with no other functions working. What could be the issue, and what steps should I take to diagnose and potentially fix it?

June 21st, 2023

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