asked

The water is not pumping out of the washer, and the code F02 comes up on the screen. The washer is front-loading and has been experiencing this issue since Thursday the 10th. It won't continue the cycle or drain, and when restarted at the drain and spin cycle, it just adds more water and gushes out the door when opened. We also put a chemical drain opener down the floor drain to ensure it's draining well, but it still makes a noise when it's supposed to be draining without actually draining. Is there a specific issue causing this, and what steps can be taken to resolve it?

December 12th, 2024

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