asked

Both my parents passed away in the last 18 months. I helped my dad get a DNA test in 2017. Another family member helped my mother since then. I cannot remember a password, and my dad never had an email address. I am trying to see the DNA results and do not know how to move forward. Do you have security questions or a phone number on file to help reset your password? Is there a phone number or second email address linked to this account? Is there anything else the Email Expert should know before I connect you?

June 18th, 2023

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