Yesterday, I set my iPhone XR to reset to original settings. It started the process, got 3/4 through, and then locked up. The screen shows the Apple logo with a process line at 3/4 completion. I tried a force reboot (pressing and holding the Home and Sleep/Wake buttons for 10 seconds), but the screen goes blank and then pops back on with the same Apple logo and process line. What can I do to resolve this issue?

September 29th, 2023

I've been hacked and cannot access my Microsoft account. All my passwords and contacts have disappeared. My email account was compromised by a virus, giving someone access to all my details. I accidentally canceled the account I signed up with your company yesterday. I don't have a backup email address or phone number linked to my email account, but I have a mobile phone. I've checked my other online accounts for tampering, and some have been affected. Whoever did this has changed the access code and password to my Microsoft account, gaining access to my stored passwords. OneDrive has also been disconnected. What can I do to regain access and secure my account?

July 16th, 2024

The replacement card for my Citi bank Costco card came in with the wrong name (Nancy Nadrowski instead of Richard Nadrowski). I recently changed my address. How can I correct the name on my credit card?

December 9th, 2023

I had a blog on Blogger, but after changing countries, I can't find it anymore. I'm unable to access it because it asks for a password and a secure code sent to my old mobile number in France, which no longer exists. How can I regain access to my Blogger account?

November 7th, 2024

I updated my Windows 10 PC yesterday and now I can't log in with my PIN. When I tried to change the PIN, it didn't work, and I didn't have a password set. How do I regain access to my computer?

July 17th, 2023