I'm trying to access an account which I no longer have access to the phone used for recovery. I'm not sure if I have a backup or recovery email address linked to my account, and I'm not logged into my account on any other devices. The only recovery option is a phone number that I do not have access to. What is the best way to recover my account?

November 30th, 2024

I purchased an e-book titled 'Deserving Death' by Katherine Howell and was charged $19.99 on June 14, 2021. I need to know if this purchase was made through Kobo or another service. Additionally, I want to confirm if I have an account with Kobo and if I can view my purchase history there.

January 12th, 2023

I am investigating possible elder abuse or elderly predatory transactions by Google. Who should I contact, and how can I dispute a large number of transactions on my aunt's Google account?

October 19th, 2024

Someone has taken over my Facebook account. I cannot sign in, and when I try, my picture with my daughters appears, but someone else's email is associated with it. Facebook wants to send me a code, but it will go to the intruder's email. What should I do to regain access to my account?

December 4th, 2023

I am having difficulty resetting the password for my email account. I have a phone number linked to it, but I am not logged into the account on any other devices. I have tried to open a different account, but I am still facing the same problem. What should I do to recover my account?

February 25th, 2023