I'm trying to log into my wife's Ancestry account using her account name and password, but my account keeps popping up instead. Additionally, my wife sent in her DNA sample on March 20th, but we haven't received any results yet. What should we do?

November 4th, 2024

I have a Dell Inspiron 3847 computer with Windows 10. Recently, the computer does not recognize the internal CD/DVD drive. What causes this and how do I correct the problem?

June 12th, 2023

I bought a Microsoft Surface Pro and set up Windows Hello with a PIN and face recognition. However, when I try to log in, the tablet acknowledges me but displays the message 'We can't sign in to your account.' I have signed out, changed my Microsoft password, and installed over 100 updates, but the issue persists. What could be causing this and how can I resolve it?

May 11th, 2023

Where is the junk email inbox on a computer using Windows 10 or XP, specifically with an HP Laptop running Windows 10 and a desktop running XP? I am using Windows Live Mail Express 6 and am looking for an email that might have gone to the junk mail inbox.

March 8th, 2024

How do I fix a paper jam in my MG6821 printer, which just happened today? I pulled a page out from the front and some paper ripped inside the printer. Should I have pulled the paper out from the back instead?

June 19th, 2023